About the role:

Associate for Merchant Help Desk - Associate for Online Merchant Team - Helping the Online Merchants in resolving daily issues/concerns raised through Calls/Emails. Proficient in understanding Merchant issues and providing resolution within the defined TAT. Handling Escalations from Online Merchants.

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Expectations/ Requirements:

● Outcall to the merchants to resolve their issues/concerns.

● Handling inbound/ outbound calls / emails in resolving Merchant issues/concerns.

● Proficient in understanding Merchant issues and should be good in excel and written English.

● Understanding of merchant issues

● Willingness to take the ownership to get the merchant issue resolved on time

● Any graduate with a minimum 6 months of work experience with Online Payment Aggregator Companies or in a similar role

● Excellent communication skills Verbal & Written

● Basic knowledge of MS Office. (Excel)

● 6 Days working

● Willing to work on Sundays with rotational week offs

● Comfortable in rotational shifts as per process requirement

● Comfortable in coordinating with merchants over calls and Emails

● Smart thinking and clear communication

● Be a brand ambassador for Paytm – Stay Hungry, Stay Humble, Stay Relevant!

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Superpowers/ Skills that will help you succeed in this role:

● High level of drive, initiative and self-motivation

● Ability to take internal and external stakeholders along

● Understanding of Technology and User Experience

● Love for simplifying

● Growth Mindset

● Willingness to experiment and improve continuously

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