The Legal Operations Analyst works with the BMS Law Department globally to help define and support operational and strategic approaches to ensure business success by managing, sustaining and continuously improving Legal Operation processes. The Legal Operations Analyst plays an integral role in the planning stages of project and program development for the BMS Law Department, and will monitor and deliver program and project metrics. The position will report to the Associate Director of Legal Operations in addition to liaise with other BMS Enabling Functions including Information Technology, Finance and Global procurement and other key stakeholders to support the Law Department strategic goals, processes and programs.
Major Responsibilities and Accountabilities:
- Drive progress on day-to-day legal operations projects focused on overall departmental administration.
- Define system requirements/testing and work with internal groups and external vendors on delivery and validation of technology.
- Develop reports in order to analyze and report the efficiency of our spend portfolio.
- Support policy and process business requirements in conjunction with change projects.
- Support process improvements opportunities and suggest new methods to improve client experience and department productivity.
- Provide first line support for legal E-Billing system within BMS.
- Collect, monitor and analyze budgets, projections and accruals.
- Review and audit invoices within E-Billing system to assure that they are in compliance with our E-Billing procedures and invoice processing rules.
- Develop rules and workflow in systems in order to support E-Billing, matter management, knowledge management and performance reporting.
- Maintain matters and records within E-Billing system, conduct system audits to assure data accuracy, manage timekeepers and timekeeper rates.
- Review and audit invoices within E-Billing system to assure that they are in compliance with our E-Billing procedures and invoice processing rules.
- Provide input for training and communication planning for new projects/processes to internal and external customers and/or stakeholders. Conduct training as needed.
- Serve as a liaison and escalation point for work with other enabling functions include IT.
- Support the implementation and enforcement of policies and best practices for managing technology projects across the Department on a global basis.
- Support the roll out education and training across the department on the benefits of new processes and technologies to promote acceptance and high adoption by team members.
- Assist with the preparation and delivery of self-help tools, materials/resources such as tool kits, process and procedures documents, training materials, policy documents and guidelines.
- Assist with ELM reconfigurations, updates, AI-implementation and workflow automation.
Qualifications
Minimum Requirements
- Minimum of three (3) years of experience as a business/operations analyst in a corporate law department. Equivalent experience as a business/operations analyst within other functions such as Finance, Procurement and/or Commercial will also be considered.
- Minimum education of a bachelor’s degree is required. Degree in Finance, Accounting, Business or Information System Management Preferred.
- Understanding of project management, process improvement and change management approaches and methodologies.
- Experience implementing enhancements / changes to ELM/eBilling systems; ONIT preferred.
- Hands on experience with maintaining / building SharePoint based intranet sites preferred.
