We are seeking a Junior Operations Specialist who will assist us in managing and supporting our partner merchants to ensure smooth collaboration and high-quality service across Georgia.

Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process.

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Please note:

This is a full-time contract employment opportunity.

The monthly gross salary for this role is 1,945 GEL.

Probation Period: 6 Months

Working Model: Hybrid (on-site with one remote day per week)

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About the role

As a Junior Operations Specialist, you’ll play a vital role in ensuring the success of our partner merchants by supporting their operations, solving daily challenges, and fostering long-term collaboration. This role is ideal for someone who loves problem-solving, enjoys taking an analytical approach to challenges, and uses data-driven thinking to identify trends and find effective solutions. You’ll thrive here if you’re detail-oriented, proactive, and motivated to continuously improve processes in a fast-paced and dynamic environment.

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Main tasks and responsibilities:

Manage key performance metrics and monitor merchant activity, ensuring operational excellence

Onboard, train, and activate new merchants, ensuring a seamless platform experience

Communicate effectively with merchants, addressing inquiries and resolving operational issues promptly

Collaborate with internal teams to identify and resolve complex merchant challenges

Ensure timely invoicing and respond to merchant questions both verbally and in writing

Analyze data and provide insights to improve merchant performance and service quality

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About you:

You are detail-oriented and comfortable working with data

You are proficient in G Suite or Microsoft Office programs (e.g., Google Sheets, Excel, Docs)

You can multitask and thrive in a fast-paced, team-oriented environment.

You have strong communication and problem-solving skills.

You are fluent in Georgian and English (both written and spoken).

You have a customer-focused attitude and a willingness to learn.

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