We are looking for a highly motivated Junior Customer Support Specialist to help us build quality-oriented service for our customers.

Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process.

Please note that this is a full-time contract opportunity. The monthly gross salary for this role is 1945 GEL + night shift bonuses + biannual bonuses based on performance.

Probation Period: 6 Months

Working Model : Hybrid

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About the role

As a Junior Customer Support Specialist you will contribute to improve the quality and speed of Bolt Food's customer support. Are you after a high-impact role in a fast-growing organisation where you can build from scratch and scale both yourself and the business? Then this one might be for you.

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Main tasks and responsibilities:

Create loyal fans by showing them we really care

Contribute and share ideas to decrease the workload and improve the quality and speed of Bolt Food's customer support

Be a key player in building a support team in a challenging growth environment

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About you:

You're a great communicator

You understand what outstanding customer support looks like and be ready to go the extra mile

You are always ready to put customers first, be passionate about helping others

You are curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt

You have excellent spoken and written of Georgian and English

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