You will join the Claims function as a Junior Claims Automation Analyst
You will be participating in claims transformation and development of new claims service, construct and manage business rules management system and other automation initiatives and applications such as RPA
You will play the role in health checking our claims automation model to ensure long-term success making sure our automation initiatives delivered and maintained with excellent quality in terms of claims service level and customer experience
You will be working closely with business stakeholders to identify and understand requirements and opportunities to enhance our automation model
Job Accountabilities
Assist in designing and implementing reliable automation solutions to reduce cycle time and increase accuracy
Coordinate and implement Quality Assurance framework for claims automation model
Gather, analyze business requirements, and develop / revamp / simplify process workflows
Participate in process and code reviews of all automation tools with peers and manager to ensure all standard resource libraries and architecture patterns are appropriate
Demonstrate automation capabilities to stakeholders
Involve key business and IT stakeholders to clarify the process, participate in process definition
Perform end-to-end testing, troubleshooting and end-user support
Create and maintain documentations that includes process design, technical solution and design documents to accurately represent design and code
Work with product owners, development team and other stakeholders to determine new features of automation model
Assess the process landscape, sorting processes by feasibility and potential for automation
Job Qualifications
Degree in Engineering / Computer Science/ Mathematics and / or relevant disciplines
Over 1 year working experience related to business process automation, business process analysis and/or development experience with any programming language
Good knowledge of software development processes and methods
Knowledge of OCR, RPA, API, BPM, BRMS and machine learning is preferred
Proficiency in using at least one of the programing languages such as Python, R, JAVA, C# or .NET is a plus
Familiar with agile development cycle and UAT process
Fast learner and up-to-date with new technology and skills
High energy, self-motivation and ability to thrive in a fast-paced working environment with a customer focused attitude
Good analytical mind, self-motivated and able to work under minimal supervision
Proficient in spoken and written English & Chinese (including Cantonese and/or Mandarin)
