Scale AI is seeking a highly capable IT Support Engineer to join our Public Sector IT team and deliver exceptional technical support across a secure, fast-paced environment. In this role, you’ll be the frontline expert helping employees stay productive, troubleshooting issues, resolving requests, and keeping our systems running smoothly with a strong security-first mindset. You’ll support day-to-day operations, assist with onboarding and offboarding, manage SaaS and endpoint configurations, and ensure employees have the tools and access they need to do their best work. As part of a small, high-impact team, you’ll also help improve processes, maintain clean documentation, and contribute to ensuring reliable technical infrastructure. If you thrive in a dynamic environment, enjoy solving problems, and take pride in delivering thoughtful, high-quality support, we’d love to have you on the team. The ideal candidate brings hands-on experience with modern SaaS tools, endpoint management, troubleshooting methodologies, and clear documentation practices paired with a strong customer-service mindset and a commitment to operating in a secure, mission-driven environment.
You will:
- Onboard and offboard employees, which includes: leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access
- Provide general IT support to all global Scale employees
- Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).
- Own IT asset management and ensure accurate and actionable records are kept of required equipment.
- Track, resolve, or dispatch all issues in our ticketing system (Jira Service Management).
- Create and update technology documentation for internal IT teams and for Scale employees.
- Must be willing to be in-office 100% of the time
Ideally you'd have:
- 2+ years of corporate IT experience.
- Experience in administrating Google Workspace, Slack, Zoom, Okta, Azure AD/M365
- Deep understanding of hardware and troubleshooting: hardware and software (Mac, Windows)
- Familiarity with MDM Services preferably Jamf and Intune
- Familiarity with Zoom Rooms and the Zoom admin console
- Experience working with remote teams and multiple offices globally, while using tools like Slack or Zoom to support them.
- Experience with GCC High and FedRamp environments
- Security and Compliance-focused mindset.
Nice to haves:
- Experience with compliance frameworks such as IL6, Fedramp High, NIST
- Skilled in scripting languages (e.g., PowerShell, Python) to automate repetitive IT tasks and improve process efficiency.
- Familiarity with ITSM frameworks
- Active Federal Top Secret Clearance
