Description
The IT Business Analyst role will closely work with Management and Operational teams in evaluating business information systems, providing innovative IT solutions and preparing requirement specifications. Works with business heads to identify system needs, analyze and assess impact of changes in business processes and provide advice on possible remedies. Liaises with systems development teams (local and regional) and business users to ensure effective communication and better understanding of business requirements/production findings.
Position Responsibilities:
- Elicit and analyze business requirements (new, change requests and production support)
- Coordinate the preparation of user specifications with business users.
- Identify the gaps and impact of the initiative and propose feasible solutions prior to implementation of the initiative.
- Conduct impact analysis on application changes to ensure that appropriate solutions are defined.
- Apply change management principles where appropriate in the process to effectively deliver solutions.
- Act as a liaison between the business users and IS team on business and system requirements and issues.
- Assist in the coordination and management of projects from scoping of requirements to implementation.
- Assist in the development of user acceptance test strategy and scope.
- Continuously find ways and means to improve business process.
- Work jointly with user departments to provide quality customer service.
- Perform production systems support for business units as needed (e.g., reconciliations, issue resolutions.
- Assist in process documentation and analysis whenever necessary.
- Provide backup support to other business analysts as needed.
Required Qualifications:
- 3-5 years of experience doing business analysis work
- Knowledgeable in SDLC
- Graduate of Engineering, Math, Business Administration, Computer Science or other related fields
Preferred Qualifications:
- Has work experience in the Life Insurance industry
- Proficient with MS Office automation tools and preferably with basic knowledge on SQL and/or PL/SQL Developer, JIRA
