We have an opportunity for an Inside Sales Representative Intern to join us at Honeywell, in Bucharest, where you will be in charge of setting up and selling maintenance contract renewals for Honeywell Scanning & Mobility products based on the assigned area and accounts, you will be responsible for daily support of customer accounts.
This role is part of our University Relations program, designed to help students and recent graduates launch their careers with hands-on experience, mentorship, and opportunities for growth within Honeywell
This is a hybrid role, 3 days at the office + 2 days work from home model.
The internship will last for 12 months.
Honeywell
We have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!
Key responsibilities
- Preparing the renewal quotations (offers) and sending them to the designated customer contacts, 90 days prior to the ongoing contract expiration date.
- Preparing and sending the renewal quotes is done using company channels and tools and it involves following the standardized procedures (checking the product availability moving forward, by verifying the product lifecycle; checking the product coverage availability, by cross referencing previous contract coverage and adjusting the renewal offering accordingly by taking into consideration the product lifecycle data; updating the pricing based on the latest company price book; adjusting the renewal’s timeframe accordingly, based on the above mentioned; checking and providing standard discounts, where applicable; issuing and sending the renewal quotes via the provided software solution or email, upon customer request).
- Provide renewal quote revisions upon customer request, when in compliance with company policies and terms and conditions.
- Constantly engaging the customer and following up on the renewal progress, 60 days prior to the expiration date.
- Following the escalation process for non-responsive or negative renewal feedback, 30 days prior the expiration date.
- Generate the monthly assigned number of leads for EOC/EOS units via SFDC
- Reviewing and verifying Purchase Orders received from the customer and the Billing Department, to match with the renewal quotes prior to contract activation and invoicing. This requires checking the service coverage, timeframes, pricing, account payment terms and signatures.
- Provide and maintain the highest level of customer satisfaction, utilizing problem solving skills to bring resolution to all requests/inquiries/complaints.
- Inform customers about changes, product and coverage discontinuity or availability, as well as additional information that may be of use, such as warranty term information and agreement terms and conditions.
- Provide assistance to the Sales Team, Channel Business Managers and Territory Account Manager, upon request or by bringing to their attention business or account related details.
- Provide support and information to the RMA team (Return Merchandise Authorization) in regard to particular unit coverage or renewal progress state.
- Constantly update the annual renewal database file (pipeline) with renewal statuses, purchase order, amounts, contract timeframes, cancellations, customer updates and feedbacks.
- Joining and actively participating in the Renewal Pipeline Meeting, discussing ongoing renewals, sharing feedback and updates and establishing approaches and strategies to bring in the revenue.
- Respond on the requests received via general mailbox based on a rotation shifts between the teammates
- Respond to the incoming calls from the customers
- Performs other related duties as assigned to ensure efficient operation of the department.
- Prepare and provide to interested parties specific SAP BI reports related to: service contracts, units warranty, repairs, margin reports, renewal progress, device reports.
Key skills and qualifications
- 3rd year student at Bachelor’s Degree or at Master
- Advanced English skills
- Good skills in Microsoft Office (Excel, Power Point, etc.)
- Excellent communication, presentations and reporting skills
- Proactive thinker and team player
- Able to multi-task, prioritize and work independently as well as in a team environment
- Able to provide effective, accurate and on point information
- Extreme attention to details and possess an excellent capacity to prioritize tasks and duties, with a great sense of urgency
- Excellent analytical and problem-solving skills
- Technically inclined would-be a plus in understanding the maintenance process and the steps involved
