Description and Requirements
This role plays a key part in enhancing our Sellers' efficiency by relieving them of administrative and non-customer-facing tasks, allowing them to focus more on what truly matters.
Your main objective will be to improve customer satisfaction by reducing escalations and elevating the overall customer experience with Lenovo."
The ideal candidate will be detail-oriented, possess strong professional communication skills, and have the ability to work independently while being results-driven.
Given the multicultural nature of our team, we are looking for a proactive, open-minded individual who is eager to take ownership and contribute to the company's success.
Key Responsibilities:
- Daily coordination with assigned Sales Representatives, focusing on administrative support such as processing quote renewals, aligning quantities and prices, and managing approval workflows.
- Contract management, including creation, validation, and maintenance.
- Collaboration with functional teams (Pricing, Help Desk, Customer Fulfilment, Customer Order Resolution).
- Creation and configuration of part numbers based on provided specifications.
- Providing additional administrative support to improve sales productivity.
- Managing escalations and prioritizing critical tasks with aligned teams.
Organization:
You will be part of the Sales Support Organization and report to the Sales Support Manager. You will participate in weekly collaborative calls and meetings.
Position Requirements:
- Minimum 1 year of experience in a similar role, with a track record of success.
Soft Skills:
- Professional communication and interpersonal skills.
- Strong in customer-facing interactions (phone and email).
- Experience in customer satisfaction and escalation management.
- Self-motivated, with the ability to work independently.
- Proactive and results-driven approach.
- Well-organized and able to handle pressure effectively.
Language Requirements:
- Fluency in English, both spoken and written, is required
Technical Skills:
- Proficiency in Microsoft Office (Advanced Level).
- Experience with Sales processes and back-office administration.
What Lenovo can offer you:
- Opportunities for career development & growth
- Performance-based rewards
- Flexible working environment (combination of working from home/office)
- A broad selection of soft / hard skills trainings and individual mentoring
