We are looking for a passionate and enthusiastic Inside Account Manager for our Enterprise Accounts in the region North (Essen). The Inside Account Manager will work collaboratively with the Key Account Manager and Hybrid Account Manager within one Team to manage all pre- and post-sales activities for a given set of Enterprise accounts. This position proactively works with the decision makers at our clients and internal stakeholders to provide support of sales opportunities and ensures the appropriate portfolio of Lenovo products, services and software is architected to solve our client’s business problems.
What You'll Do:
- Provide proactive follow-up, product information and overall account support via the telephone and email.
- Work closely with Key Account and Hybrid Account Manager in the ongoing development of opportunities and management of existing accounts.
- Assist Key Account Manager and Hybrid Account Manager with customer requests and ongoing communication touchpoints that drive Customer Experience (CX)
- Act as the PC specialist by working directly with the customer for configurations to ensure meeting needs of customer along with updates on status
- Pipeline accuracy and weekly cadence reporting of forecast and opportunity management for customer tracking and identifying.
- Leverage technical sales team for complex configurations.
- Works collaboratively with Account Managers for development of value proposition and solution roadmap.
- Driver of pipeline accuracy and weekly cadence reporting of forecasting, opportunity management, customer tracking and identifying and confirming ongoing sales needs.
What We Look For:
- Previous experience in a technology field or IT Industry is preferred; as well as proven successful sales experience is beneficial but not mandatory at that stage
- Previous experience with Dynamics 365, combined with strong Microsoft application skills.
- First experience aiding in solution-based sales.
- Solid knowledge of the scope of Lenovo’s products and services.
- High proficiency in executive level written and verbal communication skills and ability to influence customer decisions to close business.
- Should learn and maintain in-depth knowledge of products and services, industry trends, and the competitive landscape.
- Should maintain an understanding of sales processes, techniques and tools and use them appropriately.
- Can differentiate offerings and articulate the Lenovo value proposition against the competition, to ensure the best potential to win in sales opportunities.
What We Offer:
- A multitude of professional and personal development opportunities.
- A very open and flexible work environment within one of the most forwarding thinking IT companies.
- Very flat structures, fast decision-making processes and a constant focus on customer requirements.
- An international team with a high focus on diversity & inclusion.
- Attractive compensation package
- …and a lot of fun: We like to celebrate our successes!
