Purpose
Contributes to the overall success of the Global Network Operations Centre (GNOC) as part of the 24x7 shift team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Accountabilities
- Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- As part of a 24x7 network operations, which runs on 12-hour rotational shifts and rotates during weekdays, weekends and during bank statutory holidays, the Infrastructure Support Analyst is expected to monitor, triage and action/escalate network alerts/events.
- Conduct health check and provide reporting and incident communications.
- Attend bridge and troubleshooting calls.
- Work with the help desk to fix user related network issues and open tickets with carrier and vendors for related network incidents.
- The Infrastructure Support Analyst will answer the 24/7 hotline and respond team emails.
- Implement network changes as per provided MOP (Method of Procedure) and implement Firewall Port Requests (FPRs).
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.
Dimensions
- Be part the shift teams within Global Network Operations rotational shifts. Rotational shifts are 12 hour and can be either day or evening shift, during Bank weekdays, weekends and/or statutory holidays.
- Service is to be maintained to more than 3,000 branches and corporate offices globally.
- Service is to be maintained to more than 18,000 network devices across Canada, Latin America, Caribbean, US, Europe and Asia Pacific.
- Manage multiple tasks concurrently and able to work well under pressure.
Education / Experience / Other Information (include only those that are specific to the role)
- Post-secondary education in a technology related field
- Demonstrate technical knowledge or experience with Cisco routers, switches & firewalls.
- Cisco Certifications, CCNA required, CCNP an asset.
- Possess superior problem-solving and decision-making skills to resolve work issues in a dynamic environment.
- Demonstrate a technical understanding of TCP/IP (e.g., routing, switching & security).
- Familiar with the following technical subjects: 1) BGP/OSPF protocols; 2) LAN/WAN technologies; 3) Cisco WiFi; 4) Fortinet Firewalls; 5) F5 Load Balancers; 6) Network Monitoring tools; 7) Aruba/Silver Peak SD-WAN; 8) Zscaler
- Possess a strong customer orientation and a keen ability to learn rapidly.
- Firewall Certifications, Fortinet certifications an asset.
- Load Balancer certifications, F5 certifications an asset.
- Python scripting knowledge or experience an asset.
