Involved in all aspects of the support of the network infrastructure including build, patching, user support, and implementing changes, all following standard ITIL processes
Leading investigations and resolving issues that are escalated from the help desk
Assisting and mentoring junior members of the team, sharing knowledge so incidents can be resolved within SLA
Maintaining and monitoring the equipment on internal and external classified networks
ABOUT YOU
Driven individual who takes pride in their work
Experience supporting network infrastructure
Experience with: Networking, Firewall configuration, Load balancers, Windows (Server and Desktop), Virtualisation (ESXi), Patching
