Assist in developing and maintaining PowerShell scripts for automation and operational tasks.
Support Microsoft Configuration Manager (SCCM) and Intune for device management and compliance.
Help administer Microsoft 365 (M365) services and contribute to modern workplace initiatives.
Perform basic SQL queries and assist with reporting using Power BI.
Learn and apply API integration concepts for automation and system interoperability.
Provide support for Windows client infrastructure, including troubleshooting and configuration.
Participate in ITIL-based processes for incident and change management using ServiceNow.
Assist with security-related tasks, including Zscaler configuration and monitoring.
Basic PowerShell scripting
Familiarity with SQL and reporting tools
Understanding of Microsoft Configuration Manager and Intune
Exposure to M365 and Windows client environments
General understanding of ITIL principles
Strong willingness to learn and adapt
Thrives in a fast-paced, dynamic, and fluid work environment. Displays a high-tolerance for ambiguity and making decisions with incomplete information.
Good problem-solving and communication skills
Experience in desktop engineering or IT support
Familiarity with automation concepts and modern workplace technologies
Exposure to ServiceNow or similar ITSM tools
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Applies solution design and support while consistently meeting customer needs. Leverages technical knowledge and industry experience to design, build and maintain infrastructure technology solutions.
Develops software components and hardware for projects; aligns these with business strategies and objectives.
Independently solves common problems and updates applications with new technology.
Collaborates with engineers, architects, developers and other staff to meet project objectives.
Analyzes the technological needs of customers and provides ongoing support for clients.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Competitive Advantages, Customer Solutions, Design, Desktop Engineering, Enterprise Architecture Framework, Information Technology (IT) Support, Machine Learning (ML), Risk Assessments, ServiceNow IT Service Management (ITSM), Technical Knowledge
Application Delivery Process, Consulting, Effectiveness Measurement, Industry Knowledge, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Planning: Tactical, Strategic, Problem Solving
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelors
