Position Description:

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Payroll Services Center (PSC) offers all-in-one cloud solutions that simplify payroll and human capital management. We take pride in our strong client relationships, and our customer satisfaction rate is exceptionally high.

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Every day, our members help hundreds of clients process employee payroll across various industries. In this role, you will contribute to the success of local businesses as part of a dynamic team of more than 700 professionals serving 62,000 clients!
We are looking for a reliable and motivated individual. Are you ready to play a key role?
We’re ready for you:

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A work environment recognized as one of the best in Canada (Great Place to Work certification);
-Weekday, daytime work for better work-life balance;
-Employee assistance program, health and wellness programs, comprehensive insurance coverage, and financial support for job-related studies;
-Career development supported by a professional development plan;
-Access to a stock purchase plan and profit-sharing from day one;
-Benefits tailored to your needs: flexible insurance plan, telemedicine, and much more!

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Your future duties and responsibilities:

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- Analyze client needs regarding time management and scheduling.
- Recommend optimal solutions tailored to the client’s business context.
- Propose a work plan to the client.
- Perform the required configuration in the application.
- Ensure the integrity of the client’s file throughout the implementation process.
- Coordinate and carry out the necessary quality control for file delivery.
- Train clients on our various solutions.
- Assist clients in using these new solutions.
- Document the specific details of the client’s file.
- Conduct rigorous follow-up on ongoing and post-implementation projects.
- Travel to the client’s site when required.

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Required qualifications to be successful in this role:

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- College diploma in administration, accounting, or a related field, or any other combination of education and relevant experience.
- Minimum of three years of experience in time management.
- Knowledge of scheduling and time management solutions (timesheets, time tracking).
- Experience in an IT office environment.
- Proficiency with modern communication tools.
- Knowledge of the payroll preparation cycle (an asset).
- Relevant experience in business implementation projects (an asset).
- In-depth knowledge of various payroll applications (an asset).
- Strong analytical, synthesis, and planning skills.
- Good priority management and organizational skills.
- Excellent communication abilities.
- Strong customer service orientation.
- Ability to manage multiple projects simultaneously.
- Ability to work with office tools.
- Excellent command of French.

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Skills:

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• French
• Analytical Thinking
• Customer Service & Support

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