About the Role
In this role, you’ll provide world-class service to managers, employees, and partners seeking support via the AskHR service desk. With a focus on accuracy, efficiency, and compliance, you’ll support the execution of People programs spanning the entire employee lifecycle. You’ll also share your observations and contribute ideas to inform ongoing process improvements.
You're excited about this opportunity because you will…
- Triage AskHR service desk tickets to determine the best path for resolution, reviewing resources and escalating to a Center of Excellence when appropriate.
- Promptly respond to HR-related inquiries in a professional and courteous manner by delivering thoughtful and timely responses to resolve issues within given Service Level Agreement (SLA).
- Effectively resolve employee inquiries using tools such as Workday for HR transactions, JIRA for ticket tracking, and Confluence as a knowledge base.
- Alert team to issues or trends of significance and provide feedback or ideas for updates to address gaps in process or policy.
- Contribute to the delivery of DoorDash's employee lifecycle from beginning to end.
- Ensure data accuracy, completeness, and integrity by adhering to best practices.
- Collaborate within the People Ops Enablement team to help build efficient processes and automations to reduce manual transactions.
- Be an instrumental partner to our DoorDash employees, providing support and inclusion.
We're excited about you because…
- You're able to perform root cause analysis on more complex processes and services
- You have knowledge of HR process and best practices
- You're proactive in identifying opportunities to enhance the employee experience
- You're passionate about coordination and cross-functional collaboration
- You're a team player and able to champion your ideas and others
- You're able to work on issues and improve programs
- You have excellent written and verbal communication skills
- You have exceptional attention to detail
- You are customer-service oriented
- You have strong time management skills and are self driven
Qualifications
- Bachelor's degree or higher (or equivalent experience)
- 1+ years of business experience with exposure to customer support, HR coordination or operations, recruiting coordination or operations, or a support analyst role
- Experience with Workday, Jira, GSuite
- Project management skills and discipline to organize and prioritize
- Experience in a fast-paced, constantly changing environment
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
