Get to Know the Role

This is a 6 months full-time onsite role based in Singapore as part of the GRIT Programme.

You will support the Merchant Operations team. You will gain hands-on experience in onboarding restaurants, delivering impactful training, and providing critical operational support to ensure seamless restaurant operations.

You will experience end-to-end restaurant enablement, providing you with strategic operational skills to contribute to restaurant success

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The Critical Tasks You Will Perform

• You will partner with restaurants to understand their operations, tailoring system configurations to maximise efficiency and revenue
• You will develop a sustainable training framework and content library, enhance scalable, easy-to-use materials
• You will design and deliver training programmes that equip restaurant managers and staff to use platform features and run efficient operations
• You will provide occasional on-ground support during critical service periods for key restaurant partners as part of onboarding & training, ensuring smooth adoption
• You will serve as the contact for urgent operational issues, quickly resolving or escalating critical errors and configuration blockers to minimise downtime or disruption
• You will gather and analyse partner feedback and operational data to identify gaps and opportunities, translating them into actionable insights that guide process improvements or shape platform features
• You will collaborate cross-functionally with Product, Operations, and Commercial teams to operationalize strategic ideas that improves partner experience and drive business outcomes

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What Essential Skills You Will Need

• You are a fresh graduate in Business, Hospitality, Operations, Communications, or a related field
• You have strong communication and problem-solving skills, and enjoy working with people
• You are organized, adaptable, and collaborative, with a passion for improving processes
• You have a learning mindset and are eager to build your expertise in F&B operations, digital platforms, and customer success

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