Job Description
We’re looking for a Fincrime Operations Senior Analyst to join our AUP team in our Tallinn office!
The role as a Fincrime Operations Senior Analyst (AUP team) gives you the opportunity to:
- Review and monitor risky and complex customer cases, having a deep and broad knowledge of Wise compliance framework and the regulatory environment
- Perform due diligence on customers and businesses through a variety of data sources including websites, financial statements, AML policies and external legal opinion; take a risk-based approach to work effectively and maintain speed, quality and consistency;
- Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies;
- Take risk-based case decisions with a clearly documented and auditable record, in the context of our acceptable use policy and applicable regulations;
- Communicate with customers as required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies;
- Contribute to the continuous improvement of FinCrime operations processes by raising issues for process and/or tooling bugs, inefficiencies and suggesting actionable and impactful enhancements;
- Work in the team and with compliance to evolve both our policies and our due diligence processes, continuously improving our knowledge, risk management and customer experience;
- Escalate any suspicions and/or concerns to the AML and Fraud teams for review;
- Work as AUP experts, sharing knowledge across teams, delivering a great customer experience and contributing through side projects and ideas on process, policy or product improvements;
- Analyse, re-evaluate, build and document risk factors and risk mitigation methods for Wise high risk customers;
- Represent the policies, processes and auditable AUP work to regulators and auditors.
Qualifications
As the Fincrime Operations Senior Analyst (AUP) you should have the following skills:
- Your verbal and written English skills are excellent;
- You can multitask and take responsibility in different situations;
- You can handle routine well and have a razor sharp attention to detail;
- You're punctual, independent, proactive and willing to get things done;
- You’re a good communicator and can work in cross-team environment;
- Compliance/banking background is an advantage;
- You are already based in Tallinn, Estonia - we are not able to support relocation for this role.
