Why Nasdaq
Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered.
What you will do
- Handle customer-reported defects: reproduce issues, create tests, report internally, explore workarounds, support engineering, test fixes, and schedule delivery.
- Advise on Calypso usage and setup, share known solutions, and manage client environments in the Nasdaq support lab.
- Work with Engineering, QA, Product, and Customer Success to resolve issues and improve the product.
- Learn new features, share insights, and suggest enhancements to improve customer experience.
- Help build tools and processes that boost support efficiency and customer satisfaction.
What We Expect
- University degree in Business / Finance / Engineering etc. or equivalent experience
- Proven background in QA or software support for financial systems.
- Experience in capital market products (e.g. FX, FXD, IRD, Bonds, Liquidity/Treasury), pricing, valuations, and position management.
- Excellent language skills in written and spoken English
- Familiarity with tools and technologies like Jira, SQL, Excel.
- Determined, quick learner, and effective team player.
