About the job

‍

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

‍

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

‍

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

‍

We are currently looking for a Field Technical Sales Support Engineer (m/f), who can proactively engage with customers to fact-find, fault find, and escalate to the next level escalation team when required. The FTSS must be able to confidently communicate with customers to manage the progression of open escalations. It is expected that the FTSS will have a deep knowledge of the Lenovo client device product range and will be the go-to person for many pre/post sales technical requests and support sales in tenders for technical and benchmark questions.

‍

This is a mobile role, with hiring locations in Munich, Frankfurt, Stuttgart, or Nuremberg.

‍

‍

What Youll Do

• Resolve technical escalations with own expertise
• Collate data from customers and raise next level escalation cases with technical input
• Support Sales in tenders with benchmarks and technical expertise
• Work with Field TSS to support customers during product evaluations / transitions
• Manage communication with all other internal Lenovo support structures (especially next escalation level)
• Act as focal point to the customer for open technical escalations
• Follow up resolutions and feedback to customers and sales
• Continuously maintain/enhance technical skills on relevant products
• Provide in-depth solution knowledge product expertise of Lenovo Client device product range to sales teams
  
  

‍

‍

What We Look For

• Experience in I.T. technical support role and benchmarks
• Excellent product knowledge across IT products.
• Superior problem solving analysis skills, commitment action oriented
• Knowledge and experience with core Microsoft Deployment tools (MDT/SCCM) preferred
• Strong verbal and written communication skills
• Good customer facing skills
  
  

‍

‍

What We Offer

• Employee Share Purchase Plan
• Employee Assistance Program, e.g., for health, legal financial consultancy
• Pension Plan
• Meal Allowance / Lunch Vouchers
• Internal E-learning Development Platform Available for Employees
• Specialized Development Trainings (based on nomination process)
• Employees Groups (LGBT+, WILL, etc.)
• Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.)
• Job Rad (Bike Leasing)

‍