Job Description
ServiceNow is the fastest growing enterprise cloud software company in the world, and we believe it’s the great people we hire who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team.
The Enterprise Sales Associate is part of the global Digital GTM organization and will team with Account Executives (AE) to drive new sales revenue. The Enterprise Sales Associate has three key functions: 1) Drive business in existing, under-penetrated and suspect Enterprise accounts; 2) Source net new opportunities through prospecting efforts; 3) Support opportunities by building quotes and proposals; creating strategic account plans, running business reviews and working alongside the greater account team comprised of the Account Executive, Solutions Consultant, Solution Sales, Renewal Sales and Customer Success.
The Enterprise Sales Associate role involves both selling and support to drive new business and develop ServiceNow’s next generation of sales talent through a structured development and promotional path.
Every day, you’ll get to:
- Learn from experienced Sales professionals by being part of the team supporting and driving large Enterprise accounts through every stage of the selling process and customer journey
- Create formal networks with key decision makers and continually build a strong understanding of all aspects of the selling process
- Prospect under-penetrated Enterprise accounts and/or cross-sell point solutions
- Provide ‘on demand’ sales support to customers
- Support Customer Success Managers and Renewal Reps to ensure health and retention of customers
- Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their digital transformation roadmap
- Identify the right specialist/ support resources to bring into a deal, at the right time
- Drive sales process management, opportunity closure, and ongoing account management to ensure customer satisfaction and help drive additional revenue streams
- Invest in yourself by continuing to develop your skills through formal training, coaching and feedback
Qualifications
Sales Experience:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Must have Sales or Entrepreneurial experience, preferably in B2B sales targeting enterprise-level accounts.
- A proven track record of driving revenue and consistently meeting or exceeding sales quotas.
- Familiarity with the entire sales cycle, including sales pipeline management, revenue forecasting, lead qualification, proposal development, negotiation, and closing deals.
Relationship Management Skills:
- Demonstrated ability to build relationships with decision-makers at large enterprises, including VP-level executives, IT leaders, and business stakeholders.
- Strong negotiation and relationship-building skills, engaging at various levels within enterprise accounts.
Customer-Centric Approach:
- Demonstrated ability to understand customer pain points and translate them into specific solutions with measurable business outcomes.
- Strong follow-up skills to ensure customer satisfaction and continued success post-sale.
Professional Growth Mindset:
- Hungry & Hardworking, self-motivated, results-driven, and goal-oriented with a strong desire to succeed.
- Open to coaching, feedback, and continuous sales skills and technical knowledge improvement.
