Description and Requirements
We are looking for an Inside Sales Support Representative to support our Italian sales team with daily operations and administrative tasks. In this role, you will work and closely engage with Sales teams, internal stakeholders and external customers and Lenovo Business Partners. Your main goal is to increase customer satisfaction by minimizing escalations and improve customer experience with Lenovo. The ideal candidate will be detail oriented with professional communication skills, able to work independently and driven for results. Due to cooperation with various cultures, we are looking for an open-minded, proactive person who is willing to take ownership and contribute to the profit of the company.
What You'll Do:
- Partner with assigned Sales Representatives to manage quote renewals, ensuring smooth approvals and accurate pricing.
- Manage contracts and catalogs - from creation to maintenance.
- Collaborate with key departments (Pricing, CF, COR, Product Team) to streamline operations.
- Support sales productivity with administrative and ad-hoc tasks.
- Own escalation management, prioritizing requests to keep things running efficiently.
What We’re Looking For:
- 1+ years of experience in a similar role with a proven track record.
- Experience with Sales processes and back-office administration.
- Fluency in English and Italian (spoken and written).
- Exceptional communication skills – professional & clear
- Customer-focused mindset with expertise in satisfaction and escalation management.
- Strong analytical & problem-solving skills.
- High energy, self-motivated, and results-oriented.
- Ability to quickly learn and adapt to complex systems and processes.
- Organized, structured, and pressure-resistant.
- Proficiency in Microsoft Office (Advanced Level).
What We Offer:
- A multitude of professional and personal opportunities.
- Charity, volunteering.
- An international organization with a high focus on all types of Diversity in the team.
- 3 sick days per year.
- Additional vacation days.
- 100% sick leave compensation up to 2 months per year.
- A broad selection of soft / hard skills trainings and individual mentoring.
- Employer contribution to the Third Pillar Pension System.
- Life & life events insurance, fully covered by company.
