Job Description
Are you passionate about combining technical expertise with customer interaction? Join our team in Warsaw as a Digital Technical Sales Engineer, where you'll play a key role in supporting our business. In this role, you'll work closely with internal and external stakeholders across multiple countries, helping deliver accurate and timely technical solutions to our customers. If you're eager to grow in a dynamic, international environment and enjoy solving real-world challenges, this could be the perfect opportunity for you.
In This Role, Your Responsibilities Will Be:
- Provide customer service at the highest standards, responding to customers’ commercial and technical questions or delegating other types of queries to the right owner within the organization
- Identify customer needs, understand medium complexity technical requirements, liaise with customers, sales teams, factories, and other departments (as needed), and determine the best solution to be offered
- Be available during normal working hours to respond promptly on both traditional and digital communication channels, such as phone, email, chat (via Drift app), and MyEmerson
- Size and configure products according to technical and commercial requirements such as specifications, application fit, documentation, testing requirements, target lead-time, and budget
- Create quotes in Oracle/MyEmerson, assist with technical recommendations, and submit proposals to customers on time, ensuring technical and commercial accuracy
- Select the appropriate technical documentation
- Ensure Frame Agreements and Price Agreements are followed
- Specify delivery times for selected products
- Verify that purchase orders align with the offered technical proposal and commercial terms
- Resolve any technical-related issues that may occur with the customer
- Ensure full compliance with legal and company requirements regarding Trade Compliance and Ethical Business practices
- Develop and maintain a sound knowledge of products and applications
Who You Are:
You are action-oriented and driven to deliver results. You thrive in customer-facing roles and communicate effectively across various channels. You’re tech-savvy, detail-focused, and enjoy working in a collaborative, international environment. You’re not afraid to ask questions and are eager to learn and grow.
For This Role, You Will Need:
- A degree in a technical field (University or College level) - Chemical, Mechanical, Electrical, or Automation Engineering
- Experience in engineering, technical sales, or similar roles is preferred
- Familiarity with the process industry
- Fluent/native Polish and minimum B2 level English
- Strong PC skills
Preferred Qualifications that Set You Apart:
- Experience in sales or customer-facing roles
- Exposure to quoting tools and digital platforms
- Ability to learn quickly and adapt to new systems and environments
- Knowledge of pressure, temperature, flow, and level measurement products
