Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.
- 1 year of experience working in customer relationship development, account management, media consulting, or a similar role.
Preferred qualifications:
- Experience in managing insights, analytics, client management or consulting oriented projects driving customer success across cross-functional stakeholders.
- Experience in cross-functional and multi-layered stakeholder project management, with a proven track record of driving complex business outcomes and customer solutions through collaboration.
- Expertise in implementing, optimizing and managing digital advertising campaigns, as well as managing complex, transformative solutions with clients.
- Ability to operate analytically, understand client needs, and be comfortable with ambiguity and complexity.
- Passion for creating and sharing best practices to encourage a learning by sharing culture.
About the job
Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Drive high impact across markets, customers and stakeholders through strategic multi-dimensional problem solving and cross-functional collaboration, delivering an excellent experience to Google's clients.
- Drive decision-making and thought-leadership with sales in enabling business/performance growth through systematic interventions, and also ensure the client portfolio sustains effective business growth.
- Develop advanced frameworks and customer solutions and help activate these with the right customers for long-term trust and value. Look at opportunities to scale these across businesses and markets.
- Support the management team in advocating culture for the Customer Support Application (CSA) team, providing coaching and/or mentorship to the wider team, and act as a trusted advisor with key stakeholders in driving critical business discipline activities like workflow, pipeline, vendor utilization, product activation, and people pillars.
