Job description

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Infosys is seeking a Deskside Support Analyst (EUC) who has experience in troubleshooting desktop/ laptop issues and providing advance onsite IT support for end-user devices and infrastructure, including hands-on assistance in data center environments. Ensure high availability of IT services through proactive maintenance, incident resolution, and collaboration with global IT teams. Candidate is responsible for maintaining and monitoring end-user workstations and productivity. This position performs a variety of maintenance, software installations, and break-fix support tasks to ensure end-users are capable performing the tasks required to complete their work. Candidate will be working closely with various teams to provide input on new functionality and system performance, capacity management.

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Required Qualifications:
• Candidate must be located within commuting distance of Louisville, KY or Aiken, SC or be willing to relocate to the area. This position may require travel in the US.
• Bachelor’s degree or foreign equivalent required. Will also consider three year of relevant work experience in lieu of every year of education.
• At least 2 years of Information Technology experience.
• At least 2 years of experience supporting EUC devices in IT Infrastructure function.
• Hands & Feet Support for Data Center (Physical Servers, Compute, application, Storage, Backup, Network devices.)
• Hands on experience on reboot, console connection for Remote Access, Cable/SFP Removal/Insert, Cable Replacement, Server mounting/movement, Racking/Stacking, etc.
• Experience on Installing, configuring, troubleshooting and maintaining desktop computers, Printers, peripheral equipment's, and software within established standards and
guidelines.
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Provide executive support for clients/vendors to resolve technical issues and manage audio-visual, conferencing, and technologies
• Hands on experience with L1 level network troubleshooting and resolution for LAN Connectivity.
• Knowledge of Office 365 support, DHCP, DNS etc.
• Must have knowledge of typical desktop applications, (Outlook, MS Teams, Skype,
SharePoint, MS Office).
• Support recurring meetings, events, and after-hours activities as required.
• Strictly adhere to defined Service Level Agreements (SLA’s) and Documenting incidents, problems, and resolutions for future reference and for the knowledge base.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration
sponsorship for this role at this time.

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Preferred Qualifications:
• Planning and Co-ordination skills.
• Good Communication and Analytical skills.
• Ability to work in team in diverse/ multiple stakeholder environment.
• Experience and desire to work in a Global delivery environment.

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