We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases. You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions..

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Key job responsibilities

• SAFETY

Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.

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• DATA CENTER OPERATIONS (DCO)

This position involves:

- Diagnosing hardware and network problems followed by physical repairs

- Troubleshooting events within internal Service Level Agreements (SLAs)

- Performing root cause analysis of equipment failures

- Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)

- Working rotating shifts (morning/night) as well as weekends to maintain the 24/7 data center environment

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Basic Qualifications

- 1+ years of technical experience
- General knowledge of troubleshooting server hardware issues
- Basic networking experience
- Ability to work well with others in a team environment, displaying excellent time management skills
- Ability to take direction from both a directed work system and/or a team lead
- Able to lift/move up to 18kg equipment
- Basic networking knowledge
- Valid EU driving license

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Preferred Qualifications

- Experience with problem ticket tracking, prioritization, and escalation procedures
- Understanding of maintenance windows/change management procedures
- Basic understanding of data center facilities
- Networking administration and/or certification - CCENT/CCNA, Network+, A+
- Scripting skills - Bash, Python, Perl, Ruby, etc.

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