Description

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Key job responsibilities
The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:
- Prioritize and assign trouble tickets to data center technicians and operators

- Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations

- Developing Career Paths for the employees and to make updates in our internal tools.

- Recruit and train data technicians to ensure appropriate staffing levels

- Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics

- Fast learn or act as the subject matter expert across all aspects in data center operations

- Ensure all operational KPIs and metrics are being measured and met

- Inspire and guide improvement in team process, technology innovation and automation

- Manage Large Scale Events (outages) and act as the call leader

- Manage and improve the work-flows and through-put for data centers operations

- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs

- Maintain the on-call schedule coordinating absence and vacations

- Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience


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Basic Qualifications

- Experience in data center
- 2+ years of people management experience
- A Bachelor's degree or 4+ years of professional or military experience in an IT related field.
- 2+ years experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7, Networking and Computer Hardware.

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Preferred Qualifications

- Experience managing direct reports
- In-depth knowledge of Linux systems administration, Networking and Cabling best practices
- In-depth hardware architectures knowledge and troubleshooting experience, system management tools and client/server environments
- Technical writing experience and prior project management experience

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