The Customer Success (CS) team is a highly effective, customer-focused group that consistently delivers best-in-class product support and service to both external and internal customers.

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About the role - you will:

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•    Provide technical and data analysis support for Seagate products.
•    Support product evaluation and qualification, collaborating with internal and external teams to assess product performance.
•    Offer onsite support for customer operations as needed, identifying device failures and ensuring timely resolution of reported issues.
•    Monitor product quality performance with assigned customers, regularly reporting on integration performance, verifying failures, and issuing failure analysis reports and corrective actions.

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About you:

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•    Currently pursuing a Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, Information Technology, or a related field.
•    Familiarity with cloud computing and cloud storage.
•    Ability to quickly assess and define technical problems, identify their causes, and recommend solutions.
•    Excellent communication skills and report writing abilities.
•    Proficient in oral and written communication in both English and Mandarin.
•    A team player who can effectively collaborate with others.

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Your experience includes:

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•    Proficiency in statistical data analysis
•    Strong written and verbal communication skills for coordinating across teams.
You might also have:
•    Proficiency in Python and Shell scripting.
•    Experience with Linux.

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