About the role:
Our Customer Success Associates pick up where our Implementation team leaves off, working closely with our top customers to learn more about their fleet and business model and advising on how to customize Samsara for their needs.Your role will be cross-functional in nature, working alongside and guiding Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within. This role specifically covers Public Sector customers in the US.
This role is a remote role available to candidates in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
In this role, you will:
- Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
- Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
- Conduct workshops with customers to break down their current operations and recommend workflow changes to get the most out of their Samsara products
- Deeply understand the Samsara platform’s capabilities and explain them to Public Sector organizations of all types - public works, sanitation, transit agencies, first responders, school buses, and many more
- Serve as a mentor to the wider Customer Success and Support teams
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for this role:
- 1+ years of experience in a Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
- Bachelor’s degree from an accredited university
- This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
- Previous hands-on experience assisting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
An ideal candidate also has:
- Strong bias for action, the ability to think big, with insistence on high standards
- Enterprise SaaS experience preferred
- Experience serving and supporting large-scale solutions for Public Sector organizations
- Thrives in an unstructured, fast-paced, and change-heavy environment
