Job Description
Role Overview
We are seeking a highly motivated Customer Service Coordinator to join our team. This is an excellent opportunity for recent graduates who are eager to start their career in a global technology company. In this role, you will serve as the primary point of contact for external trade customers and internal partners, ensuring seamless execution of pre-sales and post-sales service functions. You’ll leverage your communication skills, problem-solving abilities, and organizational talent to deliver exceptional service and support
Responsibilities
- Interface with customers, logistics, manufacturing, and sales/service representatives to support a wide range of service and order-related functions.
- Provide front-line phone support, responding promptly to customer inquiries in Portuguese and English (Spanish is a plus).
- Manage end-to-end order fulfillment processes, including booking, processing quotes, monitoring inventories, and coordinating product deliveries.
- Respond to and resolve customer service requests such as order status updates, repair/calibration requests, product changes or returns, invoicing, contract administration, and lease management.
- Collaborate with cross-functional teams to resolve issues and improve customer experience.
- Ensure compliance with trade, logistics, and company regulations while maintaining accurate documentation.
Qualifications
- Education: Bachelor’s degree in Business, or related field (or equivalent combination of education and training).
- Language Skills: Fluency in Portuguese and English (Spanish is a plus) (written and verbal).
- Technical Skills:
- Familiarity with ERP/CRM systems and MS Office applications.
- Understanding of order management processes and international trade compliance is a plus.
- Soft Skills:
- Strong communication and problem-solving abilities.
- Excellent organizational and time-management skills.
- Ability to thrive in a fast-paced, global, and multicultural environment.
