The role
Are you relentless, curious, and customer-obsessed?
We're on the hunt for passionate, engaging, and ambitious Customer Service Advisors to power our specialist frontline team right here in Barcelona. Our advisors are the real MVPs – adaptable, team-spirited, and always ready to jump in wherever our customers need a hand. If that sounds like you, let's talk!
What you'll do...
- You’ll handle inbound calls, respond to emails, manage live chats, and sometimes reach out to customers to keep them happy and in the loop.
- Answer all sorts of questions – from basic account info updates to troubleshooting tech issues. No two days are the same!
- Deliver excellent customer service.
- Juggle various systems, both internal and external.
- Take on problems with a “Right First Time” attitude.
- Own up to challenges and see them through to the outcome.
- Help us get even better at what we do by sharing feedback and ideas for improvement.
What you'll bring...
- You will be fluent in both Italian & English.
- You have a commitment to stellar service and a drive to grow.
- You excel at building relationships and communicating clearly.
- You have a proactive, can-do attitude and serious problem-solving skills.
- You are comfortable wearing multiple hats and juggling tasks efficiently.
Please submit your CV in English.
