Join us as a Credit Control Agent

Want to do work that really matters?

At Checkatrade, we’re building the UK’s go-to home improvement marketplace. Every day, we help millions of homeowners find the right tradesperson for the job, fast, fair, and without the faff.

As our next Credit Control Agent, you’ll help keep things running smoothly behind the scenes. This isn’t just about chasing payments. It’s about helping our trade members stay financially healthy, supported, and active on the platform, so they can keep growing their business, and we can keep building ours.

Forget long lists, here’s what you’ll actually spend your time on:

• Making and receiving calls from existing trade members to resolve payment issues.
• Setting up direct debits, processing card payments, and agreeing on realistic payment terms.
• Listening carefully, solving problems, and removing barriers to payment, with empathy and a commercial mindset.
• Keeping accurate records across systems like Sage, Zuora, Salesforce and Web Office.
• Supporting team goals while delivering top-class service that builds trust and gets results.

It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:

• A confident, clear phone manner and the ability to negotiate with care and tact.
• A positive, proactive attitude and a genuine desire to help people.
• Strong admin skills and great attention to detail when recording data.
• Flexibility to adapt to process changes and a cool head when things get busy.
• The ability to work well in a team, with empathy, resilience, and a people-first approach.
• Experience in a credit control, customer service or billing environment is a bonus but not essential. Full training is provided.

We believe great work deserves great rewards. Here’s just a taste:

• Competitive salary + commission
• Health, well-being and learning support
• Gym membership, Smart Tech Scheme and Cycle Scheme
• Birthday/Special day leave
• Buy & sell holiday scheme
• 1 week’s paid charity leave and much more!

How we’ll get to know each other:

• Screening call with one of our Talent Acquisition Partners
• 1st stage interview with our Associate Manager, Credit Control

If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.

If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box

About us

We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.

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