About the Role
As a Commercial Learning & Development Specialist, you will play a key role in building the skills and capabilities of Deliveroo’s global commercial teams. We’re looking for someone who is curious, collaborative, and passionate about enabling people to do their best work.
This role is all about supporting the design and delivery of learning initiatives that help commercial teams, across sales, account management, and operations, succeed in a fast-paced, evolving environment. You’ll partner with colleagues across markets and functions to create scalable, blended learning experiences that drive both immediate performance and long-term growth.
This is a great opportunity for someone with experience in L&D who is ready to take on a global remit and grow their impact.
Key Responsibilities
Support Needs Analysis & Learning Design
- Partner with L&D colleagues and commercial stakeholders to understand capability needs across markets.
- Use data and business insights to help identify skills gaps and learning opportunities.
- Translate team challenges into learning solutions that are practical, scalable, and engaging.
Design & Develop Blended Learning Solutions
- Contribute to the design and development of learning programs using a mix of in-person, digital, and virtual formats.
- Support the creation of learning content that develops commercial acumen, soft skills, and product/operational knowledge.
- Work with subject matter experts and external providers to curate and adapt materials for different audiences.
Deliver & Coordinate Learning Initiatives
- Facilitate workshops, virtual sessions, and training where needed, adapting style to audience and cultural context.
- Promote the use of digital learning tools and platforms, encouraging adoption and continuous learning.
- Support end-to-end project management of learning programs, from planning to logistics to evaluation.
Evaluate & Continuously Improve
- Gather feedback and track participation to assess program impact.
- Contribute to evaluation frameworks that link learning outcomes to business performance.
- Suggest improvements and help evolve learning initiatives based on data and learner feedback.
What We’re Looking For
- Experience in a learning and development role, ideally within fast-paced, tech-driven or global organisations.
- Familiarity with designing and delivering blended learning solutions (e.g. workshops, digital modules, virtual sessions).
- Strong collaboration and stakeholder management skills; able to build trust with colleagues across levels and geographies.
- Organised and detail-oriented, with experience supporting multiple projects at once.
- Analytical mindset – comfortable using data and feedback to improve learning outcomes.
- Proactive, adaptable, and curious – eager to learn and grow in a global L&D team.
Expectations at L&D Specialist Level
- Take ownership of defined projects and manage them through to completion.
- Prioritise effectively and seek guidance when navigating competing demands.
- Apply your L&D expertise to well-defined problems, with support on more complex challenges.
- Communicate clearly and adapt messages for different audiences.
- Role-model Deliveroo’s values and foster a culture of continuous learning and inclusion.
Why Deliveroo?
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders.
We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable – giving people the opportunity to buy what they want, when and where they want it.
Workplace and Diversity
At Deliveroo we know that people are the heart of the business, and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.
We believe a great workplace is one that reflects the diversity of the world around us. That means we welcome people of all backgrounds, experiences, and perspectives. All you need is a passion for (most) food and a desire to be part of one of the fastest growing companies in an incredibly exciting space.
