Looking for a fun and dynamic tech role, nestled deep in the finance industry?

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The Client Solutions Associate role will offer you:

• Training program spanning 6 months to get you ready for this client-facing FinTech role
• Exposure to the largest domestic and global financial institutions across Investment Management and Investment Banking
• Responsibility for owning a multimillion-dollar book of accounts within the first 12 months
• Opportunity to become the lead consultant on tech projects that hold up our superfund and asset management industry
• Competitive starting salary with extra Perks not limited to; free lunch, a stocked fridge & pantry, private health care, Social Events
• Opportunity to lead, contribute or attend meaningful Corporate Social Responsibility Programs

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What You'll Do

Client Solutions Associates begin their careers through a comprehensive development program, followed by working with clients first over the phone. Throughout the program, Client Solutions Associates will develop a wide array of skills and provide value to our clients by:

• Developing a deep knowledge base across our business, products, and clients
• Communicating with impact in person and over the phone while mastering presentation and public speaking skills both internally and externally
• Asking effective questions in various situations to gather information, uncover needs, and create solutions to foster a truly collaborative and consultative partnerships
• Defining key industry terms and concepts important to FactSet’s clients to be an industry expert
• Using advanced product knowledge and understanding of FactSet’s product suite to identify and implement solutions specific to client and user workflows including Excel modelling, company research, and portfolio analysis

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Following the successful completion of the training program, you will quickly become an integral part of the team and start taking up responsibilities as a FactSet Consultant by:

• Managing a group of accounts assigned to you, ensuring that the relationship is healthy and that the client is getting maximum value out of the FactSet software
• Customizing solutions to fit with individual client workflows and ensuring that the client can make efficient and accurate decisions using FactSet data and tools
• Effectively demonstrating the various product lines to clients and provide software training to individuals as well as small and large groups
• Visiting clients on a regular basis to provide face-to-face support, training and build strong relationships
• Working on longer term projects with clients to enable them to get value out of the FactSet product suite.
• Being effective problem solvers and providing creative solutions to the many question’s clients have in and around the use of FactSet.
• Answering day-to-day client queries and providing creative and complex solutions through our helpdesk.

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What We're Looking For

The ideal Client Solutions Associate possesses the following qualifications:

• You must be a Singaporean Citizen/PR
• Fresh graduates or finance professionals with less than 3 years of working experience
• A bachelor's degree (Finance, Economics, Mathematics, Accounting, MIS, Computer Science majors are preferred, but all majors will be considered)
• Background or strong interest in a Finance or FinTech industry
• Strong analytical and problem-solving skills and ability to come up with creative solutions
• Exceptional communication, interpersonal and client facing skills

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