Overview
We are seeking a highly skilled and detail-oriented analyst to join the Customer Identity and Access Management (CIAM) Analyst team to assist with multiple work streams. The analyst will be responsible for meeting with business stakeholders to document their application integration requirements for the CIAM Platform, and then will work the CIAM team to deploy required CIAM integrations into production following Project Management or Agile/Scrum Methodologies. Reporting on metrics on multiple levels is also needed. The ideal candidate will have a strong understanding of project management and/or agile principles, excellent problem-solving and communication skills, and the ability to work collaboratively with cross-functional teams, with a general understanding of identity access management.
How you'll make an impact
- Work with Gallagher Business Divisions to thoroughly document their CIAM requirements and needs, creating use case scenarios to describe actors, functions, business flows and end goals. Collect architectural and other diagrams from the divisions.
- Work with the CIAM Team to manage the work packaged in the quarterly CIAM releases, for both platform updates and business integrations.
- Requires collaborating with cross-functional teams to integrate CIAM solutions into current and new business applications.
- Update the CIAM weekly dashboard with project and other updates
- Run stand-up meetings and other to get project status and raise issue awareness.
- Schedule meeting and provide meeting notes, as required.
- Assist CIAM operations group to mature their processes by reviewing and developing documentation, e.g. Requirements, User Guides, and Standard Operating Procedures.
- Maintain CIAM MS Teams site, as well as CIAM SharePoint site and IT Services Portal.
- Collect key performance indicators and related operational metrics, track SLAs used to validate success, as well as future areas of improvement. Provide reports on these metrics.
About you
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Self starter that works un-supervised. Results are what matter.
- Proven experience working as a Project Manager, Scrum, or similar role.
- Excellent problem-solving and analytical skills, with the ability to identify and resolve complex issues.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Basic understanding of identity and access management principles, including authentication, authorization, and user provisioning.
- Strong technical foundation in infrastructure. Need to be able to build on this foundation to achieve expertise in CIAM.
- Experience with cloud-based identity and access management solutions (e.g., Azure AD, Okta) is preferred.
- Familiarity with CIAM tools and technologies, such as Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Identity as a Service (IDaaS is a plus.
- CIAM certifications (e.g., CIAM Professional, CIAM Architect) are a plus.
- Knowledge of industry regulations and standards related to customer data privacy and security (e.g., GDPR, CCPA) a plus.
- PMP or Scrum certification a plus.
