Is this role right for you?

Key responsibilities will include:

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• Strategic Leadership: Drive enterprise-wide system design, integration, and optimization aligned with business goals.

• Technical Expertise: Lead complex solution architecture, data management, and integration strategies across platforms.
• Stakeholder Engagement: Collaborate with executives and cross-functional teams to ensure alignment and impact.
• Process & Data Excellence: Champion automation, advanced analytics, and performance improvements.
• Governance & Compliance: Ensure systems meet regulatory, security, and operational standards.
• Incident Management: Oversee production support, root cause analysis, and resolution workflows.
• Mentorship & Collaboration: Guide junior staff and foster a culture of innovation and knowledge sharing.

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Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

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• Technical Proficiency: Extensive experience with enterprise systems, databases, cloud technologies, and integration frameworks.
• Programming & Scripting: Strong command of [Specify Languages – e.g., SQL, Java].
• Business Acumen: Deep understanding of business processes, financial modeling, and strategic planning.
• Analytical Thinking: Ability to assess complex problems, propose innovative solutions, and implement with precision.
• Communication & Documentation: Exceptional ability to translate technical concepts into business-friendly insights.
• Strong understanding of incident management processes and ITIL framework.
• Proficiency in ServiceNow or similar ITSM tools for monitoring, reporting, and workflow management.
• Experience in classifying and categorizing incidents into system problems, enhancements, or user errors.
• Ability to interpret and enforce Service Level Agreements (SLAs) and ensure compliance.
• Excellent business communication skills—both written and verbal—for stakeholder updates and reporting.
• Analytical mindset with the ability to identify trends and propose improvements to reduce incident volume

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