Overview
We are seeking a full-time Aviation Program Specialist 1 in our Scottsdale or Chandler, AZ locations. In this role, you will be responsible for providing technical customer service/support related to transport category aircraft performance and weight & balance activities including supporting customer aircraft configurations, aircraft performance questions, change requests, and aircraft weight & balances changes.
Essential Functions
- Escalates customer needs as required, directing inquiries to proper departments
- Supports as first-level customer contact, receiving/answering basic questions, inquiries and requests pertaining to Garmin’s aircraft performance products
- Ability to learn/apply program management skills on programs and projects to ensure communications, scope, effort, milestones/schedule, risk management, and strategy are aligned with Garmin’s initiatives, business model, and customer relationships
- Resolves, tracks and/or routes customer issues or requests
- Assists with providing technical support for Garmin aircraft performance and/or load planning products
- Supports testing and deployment of Garmin products and solutions
- May contribute to technical writing and publication of aircraft performance data materials
- May contribute to development of customer training materials
- Supports project management functions
- Investigates/determines root cause of operational events and failures with guidance
- Identifies issues with aircraft performance and/or load planning and support development of corrective actions with guidance
- May assist in coordinating internal resources to support customer needs for respective deliverables
- Coordinates recurring meetings with customer, documents, and maintains related documentation in an organized manner
- Assists with creation of status information to inform internal stakeholders of relevant program progress and issues
- Supports analyzing program requirements and works with internal stakeholders to establish effort estimates
- Communicates status of work clearly providing visibility to supervisor or mentor
- Works collaboratively/professionally in a team environment with other Garmin associates to achieve goals
- Applies Garmin’s Mission, Vision, Values and Quality Policy and enthusiastically exhibits a desire to see Garmin succeed
- Performs on-call duty and after hours on-call coverage may be required
- Supports special projects as assigned with guidance
- Ability to travel for customer support and training
Basic Qualifications
- Bachelor’s Degree in Aerospace, Business or related field OR an equivalent combination of education and experience
- Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule) with the demonstrated ability to apply learned knowledge
- Operational knowledge of Federal Aviation Regulations (FAR) governing aircraft operations with 14 CFR Part 121 or Part 135 experience preferred
- Must demonstrate the capability to perform basic troubleshooting & debugging
- Demonstrated strong and effective verbal, written, and interpersonal communication skills
- Must be team-oriented, possess a positive attitude and work well with others.
Desired Qualifications
- Private Pilot’s License
- Previous work experience in Airline or Charter Operations, Air Traffic Control, Flight Dispatching, Flight Operations, or Aviation Program/Project Management
