Make an Impact by:

• Attend to activation by Supervisor, TAC, Inoc, etc for any DWDM alarm and customer escalation.
• Perform trouble shooting and root cause failure analysis for fault and escalation.
• Coordinate and assist in support with vendors and field teams
• Able to communicate clearly with field engineers to restore faults.
• Perform appropriate testing to ensure proper service restoration after fault clearing.
• Conduct preventive maintenance on DWDM equipment on regular basis including housekeeping.
• Establish and maintain SOP and processes.
• Support migration, software upgrade and any other responsibilities assigned by the Manager

‍

‍

Skills for Success:

• Diploma in Telecommunication/Computer Science Engineering or Electrical/Electronics & Communications Engineering, Electronics, Info-Comm Technology.
• At least 2 years relevant experience working in telecommunications or multimedia engineering would be an advantage.
• Able to be on shift/standby duty 24x7 on-site or data centre as per task assigned.
• IP, Linux knowledge, telco experience will be an advantage.
• Good report writing skills, conversant in the use of Microsoft Word, Excel, and Powerpoint
• Ability to work independently with minimum supervision and able to adapt to a dynamic working environment
• Customer-oriented, and capable of collaborate and work well with others
• Must be a team player with strong interpersonal skills

‍