Job Description
Your role
This is a senior technical position within the Service Delivery IT Infrastructure Team with the following main responsibilities:
- Business Relationship Partner: Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service. Enabling business goals through the effective use of Information Technology capabilities and services.
- Solution Provider/Broker: Support the Business in providing standardized IT and Telecommunication services and solutions aligned with Business requirements; Own all non-standard IT requests and ensure that they are routed and ownership transferred for optimum success.
- Infrastructure Leader: Act on behalf of the IT Service Delivery Manager and assist in leading the IT and Telecommunications infrastructure for the Area ensuring the standardization & security is in line with the Global IT strategy & policy.
- Communicator: Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue.
Required
Planning & Administration
- Provide information and assist IT Service Delivery Manager with IT budgeting and cost control
- Follow and enforce policies regarding IT management, security, standards and procedures
- Assist the IT Service Delivery Manager with the Annual IT Budget preparation, based on current expected and IT plans using standard processes as defined by Management
- Own and coordinate IT Investment within the Site and the AR process
- Propose/Lead process improvement initiatives and collaborate with project teams to implement initiatives
- Assists users with business proposal generation, regarding our standards and policies
IT Infrastructure & Support:
- Ensure optimum support for end-users at all times within agreed service levels
- Agree SLAs with the Business and the Central IT Infrastructure Organizations /Services and ensure level of service is achieved and reported on
- Ensure that relevant IT documentation is maintained and up to date
- Support and maintain the IT Infrastructure security standards to be compliant with the security policy
- Support and maintain the IT Infrastructure systems and data access – to be managed in collaboration with Service Desk
- Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
- Support and maintain the IT Infrastructure asset management – including Hardware lifecycle management and SW licensing
- Support and maintain the IT Infrastructure audit compliance
- Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
- Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, European Applications or Divisional Applications)
- Uses the helpdesk as the central point for all IT issues and service requests
Communication:
- Communicate IT strategy and plan to the users and managers and act as the bridge between users and IT Service Delivery Manager
- Establish good working relationship with users and other sources of support and assistance
- Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service
- Assist the Service Delivery Manager in attending local team meetings to understand their plans and issues and communicate them back to the IT Community
Skills:
Basic understanding of the technologies:
- Windows
- Networking Concepts
- CITRIX; MS Remote Access
- Active Directory, GPO & policy design and support
- Security and Compliance Tools
Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
- High analytical skills
- A high degree of initiative and flexibility
- High customer orientation
- High quality awareness
- Excellent verbal and written communication skills
