Work Shift:
This is initially a day shift position. However, you may be required to work the night and evening shifts and participate in a weekend rotation lasting for 1-2 months.
Training:
Any new hire will first get trained up on different industries one after the other - Energy , Technology, Media & Telecommunication (TMT), and Metals & Mining. They will also be trained on the generalist queries that are industry agnostic.
The Team:
As a member of the Client Services team, you will serve as an expert for the Capital IQ Pro Platform. You will be responsible for providing client support by holding diagnostic conversations & driving product usage and revenue. Working on a team is essential in this role. Additionally, Client Services interacts with many internal teams, including Sales, Content, Product, News, and Technical Support. Members of the team get to learn in-depth industry knowledge and develop technical skills.
What’s in it for you:
- Build a career with a global company
- Assist market leaders and decision-makers across the Financial Services industry
- Grow and improve your skills by supporting enterprise level products and new technologies
- Expand your knowledge base by developing expertise on multiple industries
- Develop training skills by mentoring new associates and training clients on the Market Intelligence platform.
- Based on planned growth & initiatives, you can emerge to the next role or learn crucial skills to aid you in new career paths within the S&P Global Commercial organization.
Responsibilities:
As a member of our team, you are expected to make an impact right from the beginning.
- Provide exceptional customer service to clients, distributors and internal SPGMI staff via phone, email, and web chats in the areas of industry, content, and product consulting
- Support a client base of firms across the Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments
- Positively impact client perception of the Market Intelligence division while handling approximately 100 client interactions each month
- Assist with training and mentoring new hires as a senior associate by demonstrating expertise in best practices and product knowledge
- Conduct product demos or webcasts for clients
- Build out our Knowledge Base for internal stakeholders and clients
What We’re Looking For:
Basic Qualifications:
- Excellent Communication skills
- Willing to learn multiple industries
- Open to working in different shifts
Preferred Qualifications:
- A Bachelors degree in Finance, Accounting, Economics, and/or related field.
- Strong leadership and teamwork skills
- Strong communication and customer service skills to effectively resolve client concerns and promote SPGMI product usage
- An ability to resolve problems, manage time, and organize well are essential required skills
- Strong financial knowledge or knowledge of the global economy
