Job Description
About the Role:
Grade Level (for internal use):
07
The Team:
S&P Global Market Intelligence is seeking an Associate, Channels Tech Specialists to join the Channels Tech Specialists team in Islamabad. The team partners with Solution Architects (SA) and Sales Teams to provide technical assistance to clients in deployment and troubleshooting the “Channels Solutions” and assessing the technical environment dynamics within client sites that may impact product performance.
The Impact:
You will be able to contribute to the team and company in a meaningful way. Your position as an Associate is critical as it is the link between the end-user and our Channels products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, the Associate, Channels Tech Specialists is a consultant providing best and most efficient way for our clients to achieve quality results.
What’s in it for you:
- Gets a great opportunity to talk to external clients and internal stakeholders across globe.
- Liaise with different product teams, development teams, and Platform managers to analyze and help resolve product delivery related issues.
- You will work with a global Solution Architects and Sales team responsible for enterprise products like API and Xpressfeed.
- This is the place to hone your existing database and leadership skills while having the chance to become exposed to fresh and divergent technologies (e.g. .Net, Java, Web Service APIs, SOAP, XML, JSON, HTTP, PHP, SQL Server Analysis Services, Oracle, and PostgreSQL).
- As a critical member of the team, you will have the opportunity to collaborate with a global stakeholders and improvise the client experience.
Responsibilities:
- Be a Product specialist for the Channels and provide in-depth technical assistance to clients.
- Assist in deployment and troubleshooting on-the-go.
- Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales’ opportunities.
- Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues.
- Work on creating complex SQL queries (MS SQL, ORACLE, PostgreSQL, MySQL etc.,) to use our data and assist client with query tuning and performance improvements.
- Research and gain knowledge on the rapidly evolving product offerings.
- Assess the technical environment dynamics within the client sites that may impact product performance
- Involve in testing/user-acceptance tests of New implementations
- Maintain the local infrastructure which comprises of Database Servers (Oracle. MS SQL Server, PostgreSQL and MySQL) and Virtual Machines.
What we’re looking for:
Basic Qualifications:
- 0-6months of experience in a technology or support role, with an interest in working with large datasets.
- The candidate should have strong basics in all aspects of Computer Science such as Development, Database concepts, networking.
- Solid communication skills (English verbal & written)
- Good knowledge in .Net/C#/Java
- Knowledge on Web Protocols (HTTP, HTTPS, FTP, SFTP, FTPS, etc.) & features/commands
- HTTP Messages (Headers, Body, Response Codes, Commands, Arguments, etc.)
- Network & Security Protocols (Web Sockets, TCPIP, SSL, TLS, etc.)
- Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) &
- Web Transport Schemes (SOAP, XML, JSON, etc.)
- Exposure to WINDOWS, UNIX or LINUX environments.
- Knowledge on DBMS concepts.
- Knowledge on cloud technologies like AWS, Snowflake, etc.,
- Quick learner and ability to grasp new technologies.
- Demonstrate troubleshooting, follow-through and problem solving skills, resourcefulness, attention to detail, and strong communication skills.
- Ability to keep pace with rapid changes in products.
- Willing to work in any 5 day shifts and longer night shifts.
Preferred Qualifications:
- Graduate in Computer Science and Commerce\Finance is preferred
- Prior experience in client support teams
