Get to Know the Role
The Associate, Account Management is responsible for managing, developing, and growing a portfolio of merchant partners on Grab. This role focuses on driving merchant adoption of self-serve tools, improving operational performance, enhancing merchant satisfaction, and accelerating revenue growth through data-driven insights and strong relationship management. You will work onsite at Grab office, Mapletree Business Centre, HCMC and report to the Functional Manager.
The Critical Tasks You Will Perform
- Manage and grow a portfolio of SMB merchants as the primary contact - providing guidance, resolving issues, and maintaining regular online and on-ground engagement
- Build trusted partnerships with merchants by delivering consistent support, improving operational quality, and enabling merchants to grow profitably on GrabFood/ GrabMart or Grab Dine out.
- Work closely with merchants to drive adoption of key campaigns and strengthen their ability to use self-serve tools for optimizing promotions, improving visibility, and driving growth.
- Leverage data to monitor and analyze merchant performance, and deliver actionable insights that help optimize their growth on Grab.
- Collaborate with relevant teams to execute local marketing activities, roll out new features and create long-term partnership opportunities that benefit both Grab and Merchants
What Essential Skills You Will Need
- Bachelor's degree in Business Administration, Commercial, or related field in Account Management.
- At least 1 year of experience in Ecommerce, FMCG, F&B, Sales, or related fields.
- Strong communication skills with the ability to build and maintain partner relationships. Skilled in negotiation and persuasion.
- Ability to analyze and resolve operational issues and business performance challenges for partners.
- Able to work independently and collaborate effectively within a team.
