Job Purpose

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The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

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Duties and Responsibilities

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Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.

Ensure legal guidelines are complied with while repossessing products.

Maintain accurate records of customer interactions and transactions.

Provide regular reports on collection activities and performance.

Handle escalations promptly and effectively to resolve issues.

Daily DRR (Daily Risk Report) management

Develop and implement strategies to improve collection rates.

Case to Case tracking

Resolution at per AOP with in agreed timelines

Portfolio Management

Debt Collection Strategy

Target Achievement

Regulatory Compliance

Reporting and Analysis

Risk Management

Team Leadership

Vendor Management

Co-ordinating with internal and external clients

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