What you will do
This role will be part of the Enterprise Business Solutions (EBS) organization in the procurement pillar. The EBS organization provides best-in-class, cost-effective financial, compliance, procurement, and enablement solutions to our Operating Companies around the world.
This position reports into EBS Operational Lead and is based in Manila, Philippines.
What will you do:
The AP Payments Analyst is mainly responsible for the timely and accurate end-to-end payment processing for the countries being serviced by Enterprise Business Solutions. He/ She will ensure all payment activities are executed within the aligned Service Level Agreements (SLAs), compliant to globally defined processes and have an effective quality management process in place.
The AP Payments Analyst will be the single point of contact for all payment related processes and interactions between business partners, 3rd Party Service Providers, Treasury, suppliers, bank partners and other business functions ensuring a positive end user experience. He/she is also expected to identify continuous process improvements that will bring efficiency to the process and to the Accounts Payable teams and to support all audit requirements both internally and externally.
Key Responsibilities
Accurate and On Time Payment Processing:
- Generate and review payment batch/runs
- Create payment files (manual or electronic)
- Review and verify payment files
- Reconcile Payment Batches and reports
- Verify batch file against vendor/bank reports
- Work with banks and end users, third party vendors, suppliers on payment discrepancies
- Coordinate with Treasury on funding and disbursement processes
- Resolve and reconcile payment issues
- Coordinate stop payment requests and other payment exception handling
- Handle all payment returns and all bank reconciliation processes/issue
Compliant Payment Processing:
- Perform control checks on payment related activities (e.g. payment block checks, large disbursements, duplicate reviews, etc.)
- Run and investigate Duplicate Payments Report
- Work with end users/vendors for recovery of duplicate and/or any defective payments
- Ensure all global and regional compliance responsibilities and reporting are met timely and accurately
- Ensure that all work being done is compliant with SOX policies and guidelines.
- Help the team to identify that controls are working properly and effectively, and raises issues and areas for development
Stakeholder Management/Customer Service/L3 Helpdesk Escalation:
- Deliver service excellence and maximize customer service satisfaction
- Identify, resolve and communicate critical user support issues in a timely manner.
- Execute Voice of the Customer (VOC) action plan from different stakeholders
- Maintain professional attitude during service delivery and resolution of issues
- Ensure proper and timely escalation of issues so that they are resolved to meet internal and external expectations
- Use a considerable amount of discretion in escalating issues to appropriate parties – co-workers, team leads and process managers
- Receive, analyze, and resolve procurement process inquiries and disputes that cannot be resolved by Level 2 helpdesk support
- Implement communication plans, change management frameworks, and support change management integration activities
Quality Management:
- Ensure issues are properly documented, prioritized, tracked, and resolved within the Service Level Agreements (SLA)
- Perform root cause analysis on recurring and/or quality issues
- Identify action plan for quality improvement
- Work with Third Party Service Providers and different business functions for action planning and execution
- Participate in Daily Management Systems to assess capacity, issues and focus areas
What we are looking for
Required Qualifications
- Academic background: Appropriate University/Bachelor degree qualification is essential. A recognized qualification in procurement or Requisition to Pay/Accounts Payable process would be considered an asset
- Experience: Required years of related experience: 1-3 Years
- Languages: English mandatory
- Time zone: Required to work the night shift
Desired Qualifications
- Demonstrated proficiency with Procurement & Finance/Accounting processes (Requisitioning, PO, Invoicing, Payments, General Ledger)
- Must have demonstrated experience with data analysis.
- Strong written and oral communication skills with the demonstrated ability to interact with various levels of the organization.
- Experience with SAP
- Strong MS Excel, PowerPoint, and Word skills.
