Job Purpose
The Trading Operations Analyst provides first-line support for all NYSE Group live production trading platforms. This customer-facing role involves identifying, troubleshooting, and escalating trading-related inquiries. The ideal candidate is a motivated team player who can work independently, collaborate effectively, and contribute to cross-functional initiatives.
Responsibilities
- Provide daily operational trading support for NYSE Group Exchanges core session trading.
- Participate in rotational shift coverage:
- Early Trading Session: 2:00 AM – 11:00 AM ET
- Late Trading Session: 11:30 AM – 8:00 PM ET
- Monitor trading activity and system performance.
- Execute daily checkout procedures for first-shift operations.
- Assist member firms with inquiries related to order types, routing behavior, and trading functionality.
- Conduct real-time surveillance of electronic trading across all Exchange products.
- Collaborate with System Operations to understand trading architecture and system workflows.
- Maintain electronic logs of trading issues, disputes, and resolutions.
- Communicate with NYSE Regulation and other exchanges regarding erroneous trades and clearly erroneous (CEE) rulings.
- Distribute mass communications regarding market status and operational updates.
- Develop expertise in proprietary trading systems and back-office tools to support customer interactions.
- Coordinate with Technology, Product Management and Relationship Management teams to onboard users and resolve technical issues.
- Work with Floor Operations support teams to assist with real time trading inquiries.
- Participate in rotational Saturday internal and external industry testing support.
Knowledge and Experience
- Bachelor’s degree from an accredited institution.
- Required licenses: Series 7, and Series 57.
- 3+ years in a trading environment (e.g., trader, trader’s assistant, competing exchange, or ATS).
- Familiarity with trading systems and exchange operations.
- Strong analytical and problem-solving abilities.
- Proficiency in MS Office Suite (Word, Excel, Access, PowerPoint).
- Experience with SQL for issue investigation is a plus.
- Excellent communication and interpersonal skills.
- Critical thinking and quick decision-making abilities.
- Ability to work under pressure, adapt quickly, and manage multiple priorities.
- Client-focused mindset with a collaborative approach.
