The Pall O2C Analyst (German Speaker) is responsible for supporting collection activities by managing assigned portfolios and executing effective collection strategies. Your role plays a critical part in ensuring timely customer payments and achieving the company’s key performance indicators (KPIs).
This position reports to EMEA Collection Manager and is part of Pall EMEA O2C Team located in PJ Selangor - On-site role. Vision of Collection team is to ensure deliverables of monthly global DSO, Cash target and Past due Improvement.
In this role, you will have the opportunity to:
- Touch base with delinquent customers via calls & emails to drive collections & maintaining customer relationships.
- Manage daily inbound calls from stakeholders to address queries.
- Manage daily order releases by partnering with Credit team.
- Stakeholder engagement with Sales & Customer Service in identifying and resolving problems impacting collections, i.e dispute resolution & contract issues.
- Perform reconciliation of customer’s accounts, and timely clearance of Unapplied Cash & Credit Memos.
The essential requirements of the job include:
- Education: Bachelor’s degree in accounting, Finance, Business Administration, or a related field. Relevant certifications are a plus.
- Experience: Minimum 2-3 years of experience in the related field is required for this position.
- Language: - Fluent in both written and spoken in German (Minimum B2)/ Good written and spoken English.
- Shift hours: 1:00 PM to 10:00 PM MYT.
- Skills: Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
It would be a plus if you also possess previous experience in:
- Working in a Shared Service environment
- Operating knowledge of ERP system – SAP S4 Hana
