Purpose

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Contribute to the success of the Corporate Lending Services Team by performing various loan servicing functions. Key responsibilities include triaging emails, reviewing loan instructions, reconciliation of cash breaks, and audit related activities/requests maintaining accurate controls in our enterprise book of record. This ensures compliance with credit authorizations and limits. A significant aspect of the role is leading exception management, where the Analyst is responsible for identifying discrepancies and effectively resolving them. Additionally, the Analyst will contribute to operational reporting and quality control efforts, ensuring data accuracy and adherence to regulatory and financial standards. The Analyst will also participate in continuous improvement initiatives aimed at enhancing our processes and mentoring entry-level Analysts.

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Accountabilities

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•    Investigate daily cash reconciliation exceptions using data from multiple sources to propose matches or assign further investigation for timely resolution.

•    Execute and reconcile loan payment while ensuring timely processing and resolution of past dues and management of all exception items in accordance with team's SLAs.

•    Using data from multiple sources, prepare and disseminate oversight, management and ad-hoc reporting to internal teams and senior management on a daily/weekly/monthly/quarterly basis.

•    Support the fulfillment for internal and external audit processes by gathering deal documentation for requested data elements, verifying successful translation into our systems of record, and delivering the results in an accurate and secure manner.

•    Leads by example modelling Scotiabank’s desired behaviors and drive to deliver timely accurate results, guiding and assisting junior team members to achieve better positive outcomes

•    Regularly review and propose optimization opportunities where possible, documenting expected benefits and proposed operational methods for review.

•    Responds promptly and effectively to service inquiries, concerns, and complaints from Banking partners, with the ability to resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required.

•    Understand and ensure the Bank’s risk appetite and risk culture are considered in day-to-day activities and decisions, escalating as required.

•    Support an environment in which we pursue effective and efficient operations while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations in accordance with Scotiabank’s Values, its Code of Conduct, and with respect to various risk areas – Operational risk, regulatory/compliance risk, AML/ATF/sanctions risk and Business Conduct governed under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

•    Contribute to a high-performance environment with a positive inclusive attitude, effective communication, and thoughtful time and organization planning.

•    Champion a customer focused culture to deepen relationships and leverage broader Bank relationships, systems, and knowledge.

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Dimensions

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•    Operates independently to execute the fulfillment and maintenance of lending products within assigned authorities/limits.

•    Ability to manage several priorities often in with a high degree of urgency

•    Works well within a team atmosphere but can work independently

•    Analytical thinking required to resolve complex problems, issues and determine appropriate solutions and resolutions

•    Ability to communicate concerns effectively and concisely

•    Ability to build relationships and establish trust

•    Reviews and processes high volumes of daily transactions originated by customers, management, or a B/F system as they relate to the maintenance activities of Commercial and Small Business clients (i.e., pricing, retro adjustments, special arrangements, standby fees, etc.)

•    Processing for deals (size and respective limits will vary subjected to segment and tasks).

•    Investigate all adjustments & corrections ensuring entries are prepared accurately and processes with the appropriate level of approval.

•    Taking responsibility for client and partner inquiries, concerns, or complaints and presenting solutions or alternatives

•    Business Units supported include but not limited to: Global Banking & Markets

•    Provides national coverage between the hours of operation (7 a.m. – 8 p.m. Eastern Standard Time). Shifts may vary.

•    Participates in the implementation of efficiency-focused improvements to operating procedures and/or systems to meet Bank regulations by participating in pilots and “test & learn” as required.

Participates in cross-training to broaden skillsets across different areas.

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Education / Experience

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•    English level B2+ Conversational Level

•    Post-Secondary Education and a minimum of 1 year of relevant working experience in Financial Services or related industry.

•    Proven customer service and communication skills, with ability to prioritize

•    Working knowledge of lending products, services, and procedures

•    Proven customer service skills, as well as flexibility to adapt to changing environments.

•    Thorough knowledge of the Bank’s transactional services

•    Working knowledge of Microsoft Office (Excel, Word, and Outlook)

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