Who we are looking for
The role holder will be responsible for the oversight of the Transfer Agency client service team of Associates, management of the client relationships and acting as a point of escalation for the team on any technical issues. They will ensure that policies and procedures are followed and that best practices are applied. They will continuously look for enhancements to create greater efficiencies and productivity within the team. This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.
Why this role is important to us
State Street is a global leader in alternative investments fund administration. Our vision is to further advance our position as a premier, full-service global provider to the alternative investments marketplace though innovative product solutions, broad industry expertise and excellent service levels. To continue to achieve this vision, we require new and motivated talent.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.
What you will be responsible for
As Alternative Investment Services Transfer Agency Supervisor, you will be
- Day to day supervision of the Transfer Agency Associate 1s and Associate 2s ensuring daily, weekly and monthly deliverables are met in accordance with internal controls.
- Identify key priorities within the team on a daily basis and assign appropriately to ensure delivery of all tasks.
- Actively manage day to day relationship with the clients, escalating issues to their manager, when required.
- Day to day performance management of the team, one to one meetings and annual performance cycle ensuring development and review of staff against goals.
- Act as a point of escalation for the team for technical and client queries providing an efficient and swift service to Investors.
- Foster and act as a role model to build risk awareness within the team.
- Proactively seek greater productivities in the team through process improvements & automation where applicable.
- Participate in department wide training efforts – draft and deliver training course and facilitate ‘on the job’ training.
What we value
These skills will help you succeed in this role:
- Promote a risk awareness culture within the team to drive the zero error policy.
- Proactively identify gaps in internal key controls and work with wider TA manager/director group to close gaps.
- Participate in department wide training efforts – draft and deliver training course and facilitate ‘on the job’ training
Core Competencies and Skills
- Strong funds servicing operational knowledge, client servicing, process improvement and project delivery.
- Ability to communicate clearly with colleagues and managers.
- Collaborate with colleagues and Support opportunities to reduce risk by eliminating non-standard processes with manager engagement.
- Understand client service requirements and KPIs and support their delivery.
Education & Preferred Qualifications
- Third level qualification and/or 2 years level experience in financial services industry
- Proficient in Microsoft Office applications in particular Excel.
- Experience in working to tight deadlines, with an ability to multi task and to work calmly under pressure.
- Experience in Client Relationship Management is essential for this role.
