What we are looking for

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The Alpha Data Services Operations Support Analyst will join a team that delivers mission critical data as a service by deploying professionals globally in a follow the sun model. We manage vendor, third party and client directed data and deliver business ready information to support trading, compliance, investment oversight and other functions. We provide streamlined access to reference, pricing, benchmark, ESG, holdings and other key data domains.

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Why this job is important to us

The Alpha Data Services Operations Team is responsible for running, maintaining, supporting, and trouble-shooting the Data Service. As a Data Support Analyst, you will be an integral player in providing these key services to our clients. You will be expected to manage multiple technical initiatives and must be self-motivated, self-driven and results oriented.

The team you will be joining is a part of a global, cross-divisional group supporting State Street AlphaSM.

State Street AlphaSM redefines the common definition of ‘alpha’ to mean powering better performance and outcomes at every point on the investment lifecycle and is the first open platform from a single provider that connects the front, middle and back office. It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses.

Join us if making your mark in an ever-changing, increasingly complex and competitive industry is a challenge you are up for.

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What you will be responsible for

• Analyze Client data requirements in relation to various Benchmark Data Providers (FTSE, MSCI, SP, Markit Iboxx, ICE BofA Indices, etc.) and Security Reference and Corporate Actions Data Providers (Refinitiv and ICE Data Services)
• Work on research/mapping and support of new benchmark indices that are added to the Data Service
• Validate solutions/alerts to monitor raw data coming in from the vendors, identifying issues and providing accurate data to clients.
• First line for client trouble reporting.  Escalate as appropriate.
• Document client requests, issues, and resolution
• Data coverage analysis for new and existing clients to judge how good a fit is the Data Services for the client needs
• Ensure data integrity across multiple environments by effectively QA’ing key data points
• Validate SQL automations to improve data coverage
• Primary link between data vendors and clients
• Work as QA to locate, troubleshoot and resolve data gaps/issues as and when new data vendors sign up with the team
• Contribute to the evolving offerings of the Data Services Operations
• Support future Data Service enhancements for reference, benchmark and corporate actions data

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What we value

• Detail-oriented and can multi-task; You will be engaged in multiple clients projects and data inquiries concurrently
• Strong interpersonal, written and verbal communication skills
• Requirements gathering, data analysis
• Self-starter, able to work both independently and as part of a team
• Problem solving skills and ability to recognize long term solutions across multiple projects
• Knowledge of SQL preferred
• Knowledge of ETL tools

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