Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
The Analyst, Ad Contract Solutions & Policy will closely work with sales, client services, and pricing and planning to support deal review, exceptions approvals and day-to-day operational processes. This is an excellent opportunity for a motivated individual to further develop their analytical and problem-solving skills within a dynamic, fast-paced, and multi-stakeholder work environment. This role is located in the New York office and will report into the Manager, Ad Contract Solutions & Policy based in Santa Monica, CA.
For New York Only - The estimated annual salary for this position is between $50,000 and $72,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What you’ll be doing
- Manage and monitor the Salesforce queue on a day-to-day basis, reviewing all inbound opportunities in a timely manner
- Review order details such as opportunity fields, insertion order language, and deal terms to ensure full compliance with established policy, business rules, and best practices
- Provide support to Sales on deals that require escalation due to contract details, disputed terms and established policy to ensure proper resolution
- Adhere to compliance processes through proper documentation, cross-functional approvals, and escalation to management as needed
- Provide deal analysis support for all deals requiring escalation, including contract details, terms requested, deal revenue, etc.
- Work with cross functional teams (sales, client services, media planning) to resolve deal-related challenges and facilitate smooth execution
- Support the management of enablement content for all deal related materials and communication on new or changing processes
- Assist with driving initiatives that improve internal productivity, streamline current workflow processes, and optimize deal operations across the contract cycle
- Work cross-functionally with Sales, Account Management, and Pricing & Planning
- Provide documentation and reporting support to Manager, Ad Contract Solutions & Policy as needed
- Maintain agreed upon SLAs for deal approval turnaround times
- Manage, assist and own additional policy and contract-affiliated projects as needed
We’re excited if you have
- 2+ years of professional experience; in a deal desk, contracts, sales operations role strongly preferred
- Proficiency in Microsoft Suite, particularly Excel and PowerPoint
- Proficiency in Salesforce, Ironclad, DocuSign or equitable CMS program
- Deal Desk experience required
- Familiarity with OMS tools and the CTV landscape
- Familiarity with the CTV ad-buying ecosystem including programmatic
- Experience working with Sales and Client Services teams in a digital/streaming advertising capacity
- Enthusiasm for working in a highly collaborative Ad Sales team environment
- A positive attitude when handling day-to-day tasks
- An eye for process and ability to identify areas where we can improve
- Strong problem-solving and multitasking abilities with willingness to help others
- Excellent verbal and written communication skills
- Exceptional attention to detail and organizational skills
