The Opportunity
Our HR Knowledge Management team is tackling a fascinating challenge: how can we use AI to completely reimagine the way people find and understand information at work? As an AI Knowledge Management Intern, you’ll help us step into the future by crafting how HR support knowledge is developed and delivered. You’ll prototype an AI assistant that acts as a content strategist and technical writer that audits, rewrites, and streamlines hundreds of employee-facing knowledge articles. You will then test them with employees to see what really works.
Collaborate hands-on with AI tools like Copilot, ServiceNow, and Adobe Acrobat, partnering with knowledge management and HR experts to invent a reusable AI toolkit for adoption across HR teams, transforming a labor-intensive process into a scalable, intelligent solution, and leaving a legacy of innovation and efficiency.
Discover the latest AI for knowledge management, shaping how employees access information, and gaining hands-on experience with advanced generative AI tools in a dynamic setting.
What You’ll Do
- Explore and test generative AI tools (such as MS Copilot, ServiceNow, Adobe Acrobat) for automating segments of HR content management workflows.
- Develop and test prompts or workflows for:
- Content audits and readability analysis
- Article rewriting and summarization
- Tagging, classification, and metadata generation
- Feedback analysis and content improvement suggestions
- Conduct user testing or employee feedback sessions to compare AI-generated vs. human-authored articles.
- Evaluate results and detail key insights, risks, and opportunities.
- Develop a reusable toolkit for "AI for KM" and provide recommendations for scaling these methods within HR.
What You Need to Succeed
- Currently enrolled full time and pursuing a graduate or PhD degree or equivalent experience in Information Science, Knowledge Management, Human-Computer Interaction (HCI), Technical Communication, Data Science, Information Systems, Cognitive Science, Library Science, or English; with an encouraged graduation date of December 2026– June 2027
- Ability to participate in a full-time internship between May-September
- Strong written communication and analytical skills.
- Curiosity about AI tools and their applications in content creation, writing, or automation such as: CoPilot, ChatGPT, and Cursor
- Exposure to Knowledge Management tools such as: SharePoint or ServiceNow
- Experience with data organization, documentation, or writing (e.g., blogs, research papers, technical content).
- Comfortable learning new tools and experimenting independently.
- Interest in human-centered development, HR, or knowledge management.
